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Host

The Host is often the first and last point of contact for our guests and plays an important role in creating a welcoming and memorable experience. Hosts are responsible for greeting and seating guests, managing reservations and waitlists, coordinating the flow of the dining room, and communicating closely with the service and management teams.

 

Hosts must balance genuine hospitality with an understanding of restaurant operations, ensuring guests are seated efficiently while maintaining an appropriate pace of service throughout the restaurant. The ideal candidate is friendly, organized, confident communicating with guests, and comfortable managing multiple priorities in a fast-paced environment.

 

Above all, Hosts must be committed to making every guest feel genuinely welcomed and cared for from arrival through departure.

Key Responsibilities

  • Greet and welcome every guest promptly and professionally.

  • Manage reservations, walk-ins, waitlists, and guest seating accurately and efficiently.

  • Coordinate seating pace and table assignments to maintain balanced sections and a manageable flow of guests throughout the restaurant.

  • Communicate accurate wait times and keep waiting guests informed.

  • Answer phones and assist with reservations, general questions, and guest requests.

  • Maintain awareness of table status and communicate closely with Servers, Bussers, Bartenders, and Managers.

  • Accommodate guest preferences and special requests whenever reasonably possible.

  • Maintain a clean, organized, and welcoming host stand and entrance.

  • Assist with resetting tables and other front-of-house responsibilities when needed.

  • Complete assigned opening, closing, and side-work responsibilities.

  • Communicate guest concerns or service issues promptly to management.

Expectations

  • Deliver warm, professional, and personalized hospitality to every guest.

  • Demonstrate sound judgment when managing reservations, waitlists, seating pace, and dining room flow.

  • Remain composed, organized, and welcoming during high-volume periods.

  • Communicate clearly and professionally with guests, coworkers, and management.

  • Maintain awareness of restaurant activity and anticipate potential service or seating challenges.

  • Demonstrate reliability, punctuality, a positive attitude, and a team-first approach.

  • Maintain professional appearance and personal hygiene consistent with company standards.

  • Develop a working knowledge of the concept’s food and beverage offerings, hours, reservations, and guest policies.

  • Complete required host, reservation system, and service training.

  • Consistently represent the hospitality standards and values of Taxman Hospitality Group.

Schedule & Locations

Host positions are available across Taxman Hospitality Group concepts and locations. This is generally a part-time position with hours that vary based on location and business needs. Hosts should have flexible availability, including evenings, weekends, and holidays. Scheduling and weekly hours will vary by concept, season, and business volume.

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